PRESIDENT & CEO
Barb Donnar is owner and President & CEO of Supportive Insurance Services—a national provider of licensing and maintenance services to insurance agencies, adjusting firms and insurance companies. She founded the firm in 2001.
Barb Donnar has over 32 years experience in the insurance industry including 18 years with an A-rated life and health insurer, managing licensing and commissions for over 100,000 producers and agencies. She was responsible for automation of the licensing process, redesigning commission & bonus programs and appointment processing.
Barb has extensive experience with market conduct examinations, including multi-state exams, compliance review and recommendations, licensing alternatives, quality control standards, cost reduction, and licensing training.
Barb is a charter member of the Securities and Insurance Licensing Association (SILA) and a former advisory board member. Considered a leading authority by her peers, Barb has made numerous presentations to insurance organizations and associations. If you are interested in having Barb speak to your organization, email her at firstname.lastname@example.org.
When not at work, Barb enjoys traveling, shopping and spending time with her husband, two daughters and son-in-law. She is also an avid Indianapolis Colts fan and attends most home games.
VICE PRESIDENT, SALES & MARKETING
JEFF BRINKMANN, FLMI
Favorite movie: Gone with the Wind
Embarrassing moment: When my little sister yelled in church, “I gotta go poop!”
Favorite Disney character: Mary Poppins…like me, practically perfect in every way
Most memorable moment: Winning at the national speech tournament
Three words to describe you: Outgoing, talkative, fun loving
Jeff brings a wealth of knowledge and experience to Supportive Insurance Services. He joined the firm in 2004. His responsibilities include marketing new licensing and licensing maintenance services as well as providing customized quotes, which he tailors to each client’s unique needs.
Jeff’s professional career began at Golden Rule Insurance Company where he served as the officer of Marketing Administration. He has over 30 years of practical operations, customer service and team building experience, as well as marketing, management and sales experience (including licensing, contracting and commissions).
Jeff is a Magna cum Laude graduate of Indiana State University, where he majored in business with an emphasis in Marketing and a minor in Radio-TV-Film. He holds a FLMI designation and is a Kolbe Certified Consultant. Jeff is a member of the Securities & Insurance Licensing Association (SILA).
LICENSING MAINTENANCE TEAM LEADER
Favorite books to read: Romance novels
Most memorable moment: When I married the love of my life, Randy.
Favorite Disney character: Mickey and Minnie Mouse
Favorite quote: If you can’t say anything nice, don’t say anything at all.
Guilty pleasure: Sweets & shopping
Cindy Hawkins began working with Supportive Insurance Services in January 2006 and has worked in the insurance industry for over 31 years. Cindy is the Team Leader for Supportive’s licensing maintenance team, having started as a license administrator.
Cindy responsibilities include overseeing the process of agent and agency license renewals, license copies, license cancellations, demographic changes and tracking CE credits. Her team also maintains the licensing database used by our clients to view their information online. Cindy is the main liaison with our maintenance clients. She maintains client access to the database by creating the client logins and passwords and works with our maintenance clients to make sure they are able to generate reports via the database. In addition, Cindy notifies clients of renewals due each month and applicable CE requirements. Her attention to detail is crucial to her team meeting state guidelines and deadlines.
Cindy is married and has four children. She and her husband enjoy gardening, landscaping, shopping, reading, attending and watching various sporting events and spending time with their family and friends.
TEAM LEADER PRODUCER LICENSING
If I won the lottery: I’d buy a houseboat and live on a lake.
Favorite quote: You can’t fix stupid not even with duct tape.
Three words to describe you: Sassy, talkative, loyal
If you were a cartoon character, who would you be: The tasmanian devil – because I have little patience, will eat anything and I growl a lot before lunch time.
Favorite vacation spot: Kentucky Lake
Candy McKinney came to our company in October 2007 with over 27 years of experience as an insurance claims adjuster. Although new to producer licensing, she has made a seamless transition.
Candy began her career at Supportive as a Licensing Administrator and is now the Team Leader of the Producer Licensing Department. She is responsible for all aspects of producer licensing including the processing of licensing applications and other client service functions.
Candy is married and has two children and two grandchild. She enjoys spending time with family and attending sporting events.
TEAM LEADER ADJUSTER LICENSING
Greatest accomplishment: The birth of my son!
Favorite quote : “Sometimes you will never know the value of a moment until it becomes a memory.” Dr. Seuss
Most embarrassing moment: I accidently “replied all” to an email that one of co-workers husband sent to her and me and tons of hisco-workers. My reply was a joke but meant for only my co-worker and her husband to see!!
Favorite TV show: It’s a toss up between King of Queens and The Big Bang Theory
Three words to describe you: Nutty, jokester and single.
Kelly Aldridge began working with Supportive Insurance Services in May 2006 and has worked in the insurance industry for 23 years.
Kelly began her career at Supportive as a License Administrator and is now the Team Leader for Adjuster Licensing. Kelly is responsible for all aspects of adjuster licensing and is our liaison for adjuster licensing clients. Her attention to detail and relationship building skills with clients has been a crucial part of building Supportive’s adjuster licensing business.
Kelly has a son and daughter-in-law. In her leisure time, Kelly enjoys spending time with her family and friends, watching movies and shopping.
Embarrassing moment: I ran into the garage when I had my Tahoe. You had to swing out to pull in the garage and I misjudged and didn’t make it through the opening. Luckily it just dented the siding and moved my bumper back a little.
Favorite quote: I would rather live my life as if there is a God and die to find out there isn’t, than live my life as if there is no God and die to find out there is.
Favorite vacation spot: I loved Hawaii, because of the beautiful sights and the wonderful weather. We were there for a week and it only rained once. It was also the perfect temperature in October. It was warm enough to be able to swim, but not so hot that you were miserable being outside. I also enjoyed the culture, because it was so different than what we have around here.
Favorite sports team: I like Dale Earnhardt Jr, but I’m not really into sports much. I just think Dale Jr is nice to look at.
If you were a cartoon character, who would you be? My husband says Olive Oyl but the girls at work say Tinker Bell
Janna Bell began working with Supportive Insurance Services in 2011. She worked in the insurance industry for 18 years. Janna is a Licensing Administrator. Her responsibilities include license application processing and other client service functions.
Janna and her husband have three children and two grandchildren. She enjoys traveling, reading spending time with family and friends.
ADMIN. ASSISTANT TO BARB DONNAR
Favorite sports teams: There is only one game & one team for me…football & the COLTS!!! I bleed blue!
Three words to describe you: Funny, caring and forgetful
Favorite Disney character: Uh, who was it? Oh yeah, DORY!
Greatest accomplishment: Going to the gym everyday and exercising and going to a Colts playoff game!
Chore you hate doing: Mopping the floors
Esther Lake began working with Supportive Insurance Services in September 2006. She has worked in the insurance industry for 18 years. She has earned an Associate in Science degree in Computer Programming.
Esther is an Administrative Assistant to Barb Donnar. Since she has a background in computer technology and producer licensing, her responsibilities also include oversight of network management and other IT related issues within the company, new client set-up, as well as, other customer service functions.
In her leisure time, Esther and her husband enjoy reading, watching movies, traveling and spending time with family.
Greatest accomplishment: My children, twin pregnancy was not easy!
Most embarrassing moment: In December of 2012 I hit black ice on my way to work while passing our department Team Leader Candy. Needless to say, lesson learned. I still tease her that if she weren’t driving so slow I would not have passed, and she still swears that I was speeding. (I wasn’t speeding, just for the record. She was driving SLOW.)
Favorite quote: “Why fit in when you were born to stand out?” – Dr. Seuss
Three words that describe you: Very, Very, Forgetful! This is typically towards my phone and car keys!
Favorite thing about working at Supportive: The atmosphere… we have a great group of people here. Did I mention that they all have a good sense of humor, and are not afraid to give me a hard time constantly?
Christy joined Supportive Insurance Services in 2010. She has 9 years experience in the insurance industry and 11 years of experience in customer service. Christy is a Licensing Administrator.
She holds an associate’s degree from Lincoln Trail College, a medical assistant certificate and has completed additional courses at Indiana State University.
Christy is married and has three daughters (including twins) that keep life interesting. She enjoys cooking, working in her garden, spending time with family and exercising.
When you were little, what did you want to be when you grew up: I didn’t want to group up. I had a great childhood.
Ideal vacation: Go to Claremore Castle for tea with the Dowager.
Most memorable moment: The moment I met my husband.
Favorite Disney character: Merlin
Most embarrassing moment: I went to a concert to see a Beatles tribute band and I wore a silk aqua blue top with beads at the neckline…very retro and perfect for the occasion. During a song the crowd was standing and singing along and they lowered the house lights and turned on a black light. I might has well been standing there with no top on. My white bra showed through like a beacon. It was the longest song of my life!!
Beatrice began working with Supportive Insurance Services part-time in July 2010 and became a full-time employee in October 2012. She has worked in the insurance industry for over 28 years. During that time she earned the Associate in Customer Service (ACS) designation from LOMA.
Bea’s responsibilities include sending new and renewal license copies to our clients and obtaining duplicate licenses when requested. She also assists with special projects.
Beatrice is married and has two sons. She enjoys gardening, reading and spending time with her family.
Hobbies: I enjoy upcycling old antiques in need of TLC, which leads to redo projects around the home. I also enjoy time spent baking and cooking in the kitchen.
Favorite music: Real music from the 70’s & 80’s.
Chore do you hate doing: Dusting. 10 years from now who is going to remember whether you dusted or not?
Most memorable moment: Holding my grandson for the first time! Nothing like it.
Embarrassing moment: Hard to say, because it happens frequently. But i do tell my supervisor…there is a difference between dingy and dumb!
Laura began working with Supportive Insurance Services in 2011. She has over 20 years of customer service experience. She is an Assistant Licensing Administrator. She received her Bachelor of Science degree from Indiana State University.
In her leisure time, Laura enjoys going to auctions and salvage yards looking for her next project. Her favorite thing to do is spending time with her grandson (and kids and husband).
RENEWAL LICENSING ADMINISTRATOR
Favorite books to read: I am lucky if I can stay awake and read a magazine all in one night!
If you were a cartoon character, who would you be? My daughter says Miss Piggy and my husband says Eeyore.
Guilty pleasure: Going to antique stores
Vicki Stevens began working with Supportive Insurance Services in 2010. She has worked in the insurance industry for over 23 years. Vicki is a Renewal Licensing Administrator and works on the Licensing Renewal Team.
Vicki is married and has 5 children and 7 grandchildren. She enjoys going to the movies & spending time with her family.
RENEWAL LICENSING ADMININISTRATOR
Favorite Quote: “For I know the plans that I have for you. . . .plans to prosper you and not harm you, plans to give you hope and a future”. Book of Jeremiah 29:11
Hobbies: – Shopping at Thrift Stores with my daughter looking for items to sell on EBay. And, of course, spending time with children and grandchildren.
Three words to describe you: – Caring, conscientious , trustworthy
When you were little, what did you want to be when you grew up: A legal secretary, but I just could not get the hang of short-hand. So, my career has been administrative type positions.
What is your most memorable moment: The day my best friend and life-long mate, John, asked me to marry him – this year we will celebrate 50 years of wedded bliss. . . .It has been an incredible journey.
Beverly Lancaster began working with Supportive Insurance Services in September 2006 and has worked in the insurance industry for over 24 years. Beverly holds a SILA Associate designation.
Beverly came to SIS with a broad range of licensing experience and was responsible for bringing Adjuster Licensing expertise to SIS. Currently, Beverly works part-time with the License Renewal Team assisting in license cancellations and name and address changes.
Beverly is married and has two children and six grandchildren. She and her husband are actively involved in their church on a local and conference level. In her leisure time, Beverly enjoys spending time with her family, walking and reading.
RENEWAL LICENSING ADMINISTRATOR
Favorite vacation spot: My vacations out East and West have been memorable. Traveling to the Grand Canyon, Sedona, Yellowstone National Park and Hoover Dam are a few of my favorite spots. Their spectacular views were breathtaking.
Embarrassing moment: I spent the summer with my cousin when I was sixteen. She wanted me to look my best when I met her boyfriend and his friend so she put false eyelashes on me. Before the evening ended, we went swimming. Diving into the pool was great but when I surfaced, I was minus an eyelash! They found it at the bottom of the pool. That is the last time I wore false eyelashes!
If you were a cartoon character, who would you be: I would say Toby Tortoise in The Tortoise and the Hare. I’ve always been known to be slow in everything I do!
Most memorable moment: The day my dad, mom, brother, sister and I were baptized in the Wabash River.
Three words to describe you: Kind, caring and patient.
RENEWAL LICENSING ADMINISTRATOR
Guilty pleasure: Watching “Keeping up with the Kardashians”.
Three words to describe you: Quiet, ambitious, forgetful.
If you had a superhero power, what would it be?: The ability to always keep my children safe.
Favorite vacation spot: Panama City Beach, Florida
Kari Smith joined the Supportive Insurance Services team in November of 2015. As a renewal license administrator, her job duties include processing agent and agency renewal applications and license cancellations.
Kari is married and has three children, ages 15, 12 and 8. She enjoys spending time with family and friends, fishing and going to concerts.
RENEWAL LICENSING ADMININISTRATOR
What is your biggest accomplishment? My children. Being a mother was the only thing in life I wanted. Having 3 in less than 4 years and raising them with two more children less than 6 years older was an accomplishment. I look back now and wonder how we did it.
What are your favorite books to read? I enjoy love stories. I like books by Nicholas Sparks, Danielle Steele and Judith McNaught.
What do you like about working at Supportive? It is a relaxed atmosphere. Casual dress and flex hours are wonderful. Everyone gets along. The bosses are understanding and work with us on time off and our workload. I love my job and even figuring out problems.
Do you have a favorite sports team? The Miami Dolphins. Not sure the boss knows about this one since she’s an avid Indianapolis Colts fan!
What is your most memorable moment? When I had my first child and realized I made a small human being.
Paula Stephens began working with Supportive Insurance Services in January 2010 and has worked in the insurance licensing industry for 21 years. During those years, she earned Associate in Customer Service and Associate in Insurance Agency Administration certificates.
Paula is a renewal licensing administrator, and her responsibilities include the processing of all agent and agency license renewals and tracking CE credits for resident producers. Paula is very diligent and makes sure all licenses are renewed on time. Her role requires her to handle any issues that arise during the process to ensure timely renewals.
Paula is married with three children, two step-children and seven grand-children. Her favorite pastimes include outdoor activities with her family, such as hunting and fishing, watching movies and spending time with friends.
ADJUSTER LICENSING ADMINISTRATOR
Most memorable moment: Besides the obvious of giving birth to my son, I would say meeting Bruce Springsteen. I was so excited that when I took his picture with my husband, I only got their hands in the picture!
If you were a cartoon character, who would you be? Mickey Mouse. He is my idol…fun loving and happy all the time!
Three words to describe you: Organized, particular and talkative
What is your favorite thing about working at Supportive? The environment, I feel very much at home with my co-workers. The day I walked in the doors I was comfortable from the start.
What is one thing people would be surprised to learn about you? I was number 5 out of 6 girls…no brothers. My poor dad! It definitely was an interesting childhood.
Marie joined Supportive Insurance Services in June 2015 as an adjuster licensing administrator. She has worked in the insurance industry for 22 years and has a property/casualty license. At Supportive, Marie processes adjuster licensing renewals and works with clients to assure all follow-up requirements are met.
Marie is married and has a son, daughter-in-law, grandson and grandaughter. She and her husband enjoy music and like going to concerts.
ADJUSTER LICENSING ADMINISTRATOR
Most memorable moment: That a hard one because I have several, but I’m going with the day I married my best friend and soul mate of 22 years, Sean.
What you wanted to be when you grew up: A cashier at Kmart. I was somewhat able to fulfill that dream as a cashier at the local grocery store in high school.
Most embarrassing moment: The summer between my 7th and 8th grade year I decided to go ‘blonde’…Sun-In plus dark brown hair = orange hair and I had to start my 8th grade year with this clown hair!! Needless to say, I have NEVER lightened my hair myself again!!
Musical preference: I like it all…from Conway Twitty to Bob Seger to Aerosmith.
Anything else we should know about you: I was born and raised on a farm so I’m pretty much a redneck county girl. I much rather sit around a fire with friends and kids playing in the yard than just about anything else.
Kelly Potts joined Supportive Insurance Services in 2009 and has 19 years of experience in the insurance industry.
Kelly is an Adjuster Licensing Administrator responsible for processing of agent company appointments, renewals, terminations and annual reports and COA withdrawals. Kelly also assists the adjuster licensing team with various licensing functions.
Kelly is married and has two sons. She enjoys reading, camping, watching her boys play sports, volunteering on her son’s sports committees and spending time with her family.
SALES AND MARKETING SPECIALIST
Favorite vacation spot: My family and I have fond memories of summer vacations in northern Michigan, spring vacations visiting my dad in FL and AZ as well as Cub’s games and museums in Chicago. Our favorite vacation was Disney World and Sea World in Orlando.
Greatest accomplishment: When we became parents after 15 years of marriage. We adopted both of our daughters from Vietnam. It was a long, expensive and stressful journey. However, it was so worth it. It was the best thing we ever did!!
Favorite movie: Now that my daughters are older, I enjoy seeing movies other than the Disney ones. However, the 3-D version of ‘Frozen’ was incredible. I don’t usually like 3-D movies but this one was so well done! My daughters and I tend to watch Netflix movies at home during fall break and Christmas break. It’s our ‘bonding’ time now that they are almost adults.
Most memorable moment: December 29, 1998 – Our youngest daughter and I flew for over 24 hours from Vietnam to our home airport. I put her on the ground then got down on my knees. I introduced her to our then four-year old daughter. Our new little 15-month old reached out to her new sister and gave her a big hug. It was the sweetest moment ever!
Beth joined Supportive Insurance Services in March 2009. She earned a Bachelor of Science degree from William Woods University. She has over 29 years of insurance experience. Previously, Beth was Executive Director for the Security & Insurance Licensing Association (SILA) and holds a SILA-Fellow designation.
Beth and her husband have two daughters. Beth serves as an elder in her church.
Favorite TV show: Big Bang Theory. Watched it since day one and seen most episodes numerous times and still laugh. My favorite is when Raj gets his new I-phone and falls in love with Siri.
Favorite vacation spot or ideal vacation: Alaska was my favorite to date even above Israel and Hawaii. Alaska was the vacation I waited 15 years for.
Greatest accomplishment: Graduated from Indiana University with a BS in business but it took me 13 years from start to finish. I remember being on campus at 30 years of age and feeling very old.
Three words to describe you: Committed (Got my first professional job by using this one), Introverted. (Have to have my alone time to recharge), Dull (I’m an introverted accountant who cannot sing. Sounds dull to me.)
One thing people would be surprised to learn about you: This old lady was once a high school co-captain of the cheerleading squad.
Deb Clemens began working with Supportive Insurance Services in July 2009. She comes to the company with 15 years accounting experience in both the public and private sectors. She has a Bachelor of Science degree majoring in business from Indiana University.
Deb manages Supportive’s accounting team. She is married with two grown children. Traveling, walking, reading, and spending time with family are her favorite pastimes.
Favorite vacation spot or ideal vacation: I will always love Disney World, no matter what age I am!
When you were little, what did you want to be when you grow up: A ballerina. Since I couldn’t go to dance class as a child, I made both my daughters take dance classes from pre-school thru high school. (Fortunately, they both love dance too)
Favorite restaurant : Richards Farm in Casey, Illinois. The food is wonderful and the setting is in a historic barn that was built in the 1930’s.
Embarrassing moment: I was carrying a 3-pot crockpot and slipped on a sidewalk in front of a business. One minute I was walking and the next thing I knew, I was laying flat on the sidewalk, faced-down with my body and arms stretched out like superman. I “saved” the crockpots but my body sure took the beating! LOL!
What is one thing people would be surprised to learn about you: I have an amateur radio license. Years ago, my husband was a big HAM radio enthusiast and talked me into taking the test to get my license too. I memorized information about sound, audio and radio frequencies that I will never use in this lifetime.
Rosemary began working with Supportive in April 2013 as an accounting assistant after having spent 27 years in the insurance industry. Rosemary previously worked at Golden Rule Insurance Company where she was a supervior of policy administration. Her responsibilities include account receiveables and bank deposits.
Rosemary has been married for 31 years. She and her husband have two daughters and a son-in-law.
If you won the lottery: After being interviewed by Matt Lauer, I would pay off all my debt and take a very long vacation with my husband and dog Thor.
Three words to describe you: Outgoing, optimistic, fun
Favorite sports teams: Cardinals and Colts
Most embarrassing moment: When my father told me to use some “elbow grease” and I was looking for it with the other cleaning products my mother kept under the sink.
Favorite food: Wine (does that count as a food?)
April began working at Supportive Insurance Services in November of 2015. Before coming to Supportive, she was a finance & insurance/business manager for a local automobile dealership for 15 years. As a licensing administrator, April works agents and agencies to obtain new non-resident life/health, property/casualty and surplus lines licenses.
When not working, April enjoys spending time with her husband, dog, family and friends. She also likes to cook, read, draw and go to movies.